All Sales Final:
All orders are considered final and binding upon completion of payment. We do not accept returns, except for shipments damaged during delivery.
Return Eligibility for Damages:
To qualify for a return, the shipped item must have been damaged during delivery. The recipient must provide clear photographic evidence of the damage.
Return Process:
If your shipment meets the criteria for returning the item(s), you are required to contact our customer service team promptly with photographic evidence. Further instructions will be provided on how to proceed.
Responsibility for Customs Seizure:
The purchaser is responsible for providing a valid prescription if required by customs. Any seizure by customs due to invalid documentation is fully the responsibility of the purchaser.
This policy ensures clarity and transparency while adhering to the standards and procedures required for the smooth operation of shipping and delivery. Should you have any questions or require further clarification, our customer service team is readily available to assist you using email info@nordicpouch.co.nz.
